Jacky Wen’s Portfolio


Apple Inc.

2017-current

  1. ISA Knowledge Bot
  2. Live Demo Simulator
  3. Engagement Learning
  4. Visual Design

SuperD Co.

2015-2017

  1. 3D Device Interface
  2. Visual Identity

Personal Project

Continuing

  1. Sesonal Ikebana
  2. Interior Design
  3. Deja Vu Interactive Story

Personal Intro 


With nearly a decade of experience as a user experience designer in the tech industry, I have contributed to visual design, art direction, and film production for both startups and leading tech companies. I am deeply committed to advancing the integration of art, design, and technology, shaping the future of immersive and intuitive user experiences.


Jacky Wen

 


ISA Knowledge Bot


2023-2024

As a UX designer in Apple’s Sales Operations group, one of my key responsibilities is creating digital tools and applications to help storefront salespeople master product knowledge and selling skills. ISA is one of my current projects.
 
ISA’s animated Avatar

ISA is a WeChat mini program that provides instant, accurate answers to Apple product-related questions. Powered by a large language model and a curated vector database, it guarantees industry-leading accuracy of up to 95%, understanding context and responding naturally in conversations.

Built on this solid technical foundation, we designed an intuitive and delightful user experience. The interface features a warm, retro-futuristic visual language, with a friendly animated robot character.


We developed clear and comprehensive interactions in ISA, allowing users to seamlessly switch between keyboard and voice-to-text input, access settings, review conversation history, and start new conversations.

highres live demo of ISA